Ebay resolution center11/7/2023 ![]() ![]() ![]() Learn more about SquareTrade or file a complaint by clicking here. If a resolution can’t be reached, the mediator will recommend a solution based on principles of fairness and good conduct. The mediator works to understand both points of view and to help develop a fair, agreeable settlement. If you’d like, you can also use a SquareTrade mediator for $15 to guide you through the Web-based process. Disputes are often successfully settled with this independent resolution method. Only you, the other party and the mediator (if you choose to involve one) will be granted access. Your complaint and the other party’s response will appear in a secure area on the SquareTrade Web site. If you disagree with our resolution after we've stepped in, you can ask us to take another look. For more information about how eBay decides the outcome of a case, see eBay Money Back Guarantee. SquareTrade will send a notification email to the other party who can then respond to you. When we step in, we'll review the details of your case and get back to you and the seller with our resolution.
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